Privacy Policy

1. Introduction

ALJEM Technologies respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we look after your personal data when you visit our website, use our Client Portal, or utilize our digital infrastructure, and tells you about your privacy rights.

2. The Data We Collect

We may collect, use, and store different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Full name, job title, and company name.
• Contact Data: Email addresses and telephone numbers.
• Technical Data: IP addresses, browser types, and usage data within our Client Portal.
• Project Data: Passwords, cPanel credentials (encrypted), and specific project requirements shared with our engineers.

3. How We Use Your Data

We only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new client and provide you access to the ALJEM Client Portal.
• To process and deliver your services (Domain registration, Hosting setup, Custom Development).
• To manage our relationship with you, including notifying you about project milestones, domain expirations, and support requests via Email or SMS.

4. Data Security & Breach Protocol

We have put in place industry-standard security measures, including bcrypt password hashing and SSL encryption, to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data strictly to those engineers and admins who have a business need to know.

Security Disclaimer: While we utilize state-of-the-art security protocols, no system connected to the internet is 100% immune to intrusion. In the highly unlikely event of a suspected personal data breach, we have procedures in place to mitigate the impact and will notify you and any applicable regulator of a breach where we are legally required to do so.

5. Legal Compliance

We process your data in strict compliance with the Data Protection and Privacy Act (2019) of the Republic of Uganda. Furthermore, we adhere to the guidelines set forth by the Computer Misuse Act regarding unauthorized access and data interception.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access to your personal data, request correction, or request erasure of your data. To exercise any of these rights, please contact us via the Legal Center.